Frequently Asked Questions

CANDLES

  • We use a 100% natural coconut-based wax that is free from genetically modified ingredients, soy, palm, and paraffin products. Our candles are scented using fragrance oils that are handmade in Australia.

    We make most of our moulds in-house from real bones, replicas, or sculpted items.

  • No. Our coconut wax is odourless and does not smell of coconut (unless you choose the coconut fragrance).

  • Yes. No animals or humans were harmed.

    Our candles don’t contain any animal-derived or animal-tested ingredients. We are Vegan ourselves so this is something that's important to us.

    Any real bones we use for reference or moulds are ethically sourced.

  • This is the approximate total time the candle will burn if you follow our Candle Care instructions.

    Our candles are decorative, and while they most definitely can be burned, it's important to follow instructions and seal all leaks to get the most out of your candle. Opting not to seal leaks will significantly reduce the burn time and get a bit messy.

    Burning and care instructions are sent with each order.

  • Melts are small, scented, wickless candles that are used in a melt warmer to spread fragrances throughout the home.

    Melt warmers come in a safer electric version which eliminates the need for a flame, or the traditional version with a tea light candle underneath. They are easy to find online or in home decor shops.

SHIPPING

  • Standard Shipping: 2-6 business days
    Express: 1-2 business days
    Shipping times are an estimate only.

    Cost: $9.00 flat rate.

    All shipping includes tracking.

  • Shipping is calculated at checkout based on your location. All shipping comes with tracking.

    Unfortunately due to restrictions, we are unable to ship to North America.

    Please note: We are not liable for any duties, taxes, or import fees on your order.

    Shipping times are an estimate only

WHERE TO BUY

We’re an online store - but if you’d like to smell our bones in person, here’s where you can find them.

  • 289 Ipswich Rd, Annerley, QLD 4103
    Hours: Everyday 8am - 4pm

    Vend is an indoor marketplace featuring 120 permanent stalls, a Cafe, and undercover parking.

    Find us in aisle 2 on your left.

  • 1 Sibley Street Nimbin, NSW
    Ph (02) 6689 1375

    Nimbin Craft Gallery has been a purveyor of locally made art, crafts and gifts for over 25 years.

    https://nimbincraftgallery.com/

MORE

  • We accept Credit Card, PayPal, Afterpay, Apple Pay.

  • Do you have a small business in Australia that’s in need of some bones?

    Then feel free to contact Dianne for more information bareboneshelp@gmail.com

    We are happy to discuss custom designs, colours, or scents for your business.

  • Please choose carefully as we cannot accept returns for change of mind. For faulty, missing, or damaged items, please get in touch ASAP. bareboneshelp@gmail.com

    Here you will find our full Returns & Refunds Policy.